Returns & Refunds

Return Policy

We want you to be completely satisfied with your purchase. If the shoes don't fit or aren't what you expected, you can initiate a return within 48 hours of delivery.

Eligible Returns

• Shoes in original, unworn condition.
• Original packaging must be intact.
• All tags must still be attached.
• Proof of purchase required.

Non-Returnable

• Items worn outside.
• Shoes with visible scuffs or dirt.
• Sale/Clearance items.
• Returns requested after 48 hours.

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are processed via M-Pesa or Bank Transfer within 3-5 business days. Please note that original delivery fees are non-refundable.